galbet's Privacy Policy
Your personal information is completely secure with us. This policy explains in detail how galbet collects, uses, and stores your data.
Our Commitment to You
galbet ("we", "our", "platform") operates a trusted online gaming and betting platform for players in Bangladesh. When you register, log in, or use any of our services on galbet, you voluntarily provide certain personal information. This privacy policy fully sets out the practices we follow for collecting, storing, processing, and using that information.
Please read this privacy policy carefully before using our platform. If you do not agree with this policy, please refrain from using galbet.
What Information We Collect
galbet collects only the information necessary to provide our services. We collect information in the categories listed below:
1.1 Registration Information
When you create an account on galbet, we collect the following information from you:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- Preferred currency (Bangladeshi Taka — BDT)
- Username and password
1.2 Identity Verification Information (KYC)
To prevent fraud and ensure responsible gaming, galbet may verify your identity in certain circumstances. The following documents may be requested at that time:
- National ID card (NID) or passport copy
- Bank account or mobile banking (bKash, Nagad, Rocket, Upay) verification documents
- Proof of residence (utility bill or bank statement)
This information is stored with strict confidentiality and is used solely for the purpose of identity verification.
1.3 Usage Information
When you use the galbet platform, the following information is automatically recorded:
- IP address and device type
- Browser and operating system information
- Site access times and session information
- Game play history and betting activity
- Transaction history (deposits and withdrawals)
- Customer service communication records
1.4 Communication Information
When you contact our support team via live chat or email, the content of that conversation may be recorded — in the interest of improving service quality and resolving disputes.
The Purpose of Using Your Information
galbet has a clear and fair purpose for collecting your information. We use your personal information for the following reasons:
2.1 Account Management and Service Delivery
- Creating and maintaining your galbet account
- Processing transactions — deposits (minimum ৳200) and withdrawals (minimum ৳500)
- Providing bonuses, rewards, and promotional offers
- Ensuring 24/7 customer support
2.2 Security and Fraud Prevention
- Detecting unauthorized account access
- Preventing money laundering and other financial crimes
- Identifying and preventing multiple accounts
- Ensuring the overall security of the platform
2.3 Service Improvement
- Analyzing player experience to improve the platform
- Making decisions about launching new games and features
- Identifying and resolving technical issues
2.4 Responsible Gaming Monitoring
- Identifying potentially problematic gaming behavior
- Fulfilling requests for self-exclusion or limit setting
- Preventing minors from accessing the platform
Without your consent, we do not sell or rent your information to third parties for marketing purposes.
Data Storage and Security
galbet gives the highest priority to protecting your personal information. We keep your data secure using industry-standard technology and processes.
3.1 Encryption and Technical Security
- SSL/TLS Encryption: All data transmission is secured through SSL encryption.
- Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
- Firewall and Intrusion Detection: Our servers are protected by advanced firewalls.
- Regular Security Audits: Our systems undergo regular security testing.
3.2 Data Retention Period
We retain your information for the following periods:
- Active account data: for as long as the account remains active
- Closed account data: for the period required to meet legal obligations after the account is closed
- Transaction records: for the period determined by financial regulations
- Customer service logs: for a defined period from the time of the relevant communication
3.3 Steps in the Event of a Data Breach
If your data security is compromised for any reason, galbet will notify affected users as quickly as possible and take the necessary remedial measures.
Sharing Information with Third Parties
galbet never sells your personal information. However, limited information may be shared with certain trusted partners to operate our services.
4.1 When Information May Be Shared
- Payment Processors: Necessary information is shared with the relevant financial institutions to process bKash, Nagad, Rocket, Upay, and bank transfer transactions.
- Game Software Providers: Specific session information may be shared with providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft for game operation.
- Technology Service Providers: With verified technology partners for cloud hosting, cybersecurity, and analytics services.
- Legal Requirements: In response to a court order or a lawful request from a government authority.
4.2 Cases Where Information Is Not Shared
- With third parties for advertising or marketing purposes
- As part of any business transaction without your explicit consent
- With any party that does not meet our privacy standards
Before sharing information with any third party, we ensure that they follow privacy protection standards equivalent to or higher than our own.
Cookies and Tracking Technologies
galbet uses cookies and similar technologies to operate the website properly and to improve your browsing experience.
5.1 Types of Cookies
Essential Cookies
These cookies are essential for the platform's core functionality. They are used to keep your login session active, complete payment processes, and ensure security. Disabling these cookies will prevent the platform from working properly.
Analytics Cookies
These cookies help us understand how users are using our platform. We use this information — such as which pages are visited most and which games are most popular — to improve the quality of our services.
Preference Cookies
These cookies remember your preferences (such as language selection and display settings) so they do not have to be reset each time you log in.
5.2 Cookie Controls
Cookies can be controlled or deleted from your browser settings. Please note, however, that disabling essential cookies may cause some galbet services to not work properly.
Your Rights
As a user of galbet, you have certain important rights over your personal information.
6.1 Right to Access Information
You can find out at any time what information we hold about you. If you contact our support team, we will provide a summary of the information in your account.
6.2 Right to Correct Information
If there are any errors in the information we hold about you, you can request a correction. It is possible to update your name, contact details, and other information through account settings or customer support.
6.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, we are required to retain financial transaction records and information related to legal obligations for a defined period.
6.4 Right to Object to Data Processing
You may object to the use of your data for marketing purposes. Upon receiving this request, we will immediately stop the relevant processing.
6.5 How to Exercise Your Rights
To exercise any of the above rights, contact us via our 24/7 live chat or email. We generally process your request within one to five business days.
Protection of Minors
galbet provides services only to individuals aged 21 or older. We do not knowingly collect information from minors or allow them to participate on the platform under any circumstances.
7.1 Age Verification Process
We verify date of birth at the time of registration. If we suspect that false age information has been provided on an account, we may request additional identity verification and, if necessary, temporarily suspend the account.
7.2 Guidance for Parents
If you believe your minor child has opened or is attempting to open an account on galbet, please notify our support team immediately. We will take prompt action.
Protection of Payment Information
galbet follows the highest level of caution in protecting financial information. We support the following payment methods:
- Mobile Banking: bKash, Nagad, Rocket, Upay
- Bank Transfer: Directly via bank account
8.1 Payment Data Processing
Your full payment account details (such as your complete mobile banking PIN or full bank account information) are not stored on our servers. Transactions are processed through the secure systems of the respective payment provider.
8.2 Transaction Limits and Information
- Minimum deposit amount: ৳200 (for all methods)
- Minimum withdrawal amount: ৳500
- Standard withdrawal time: 15 minutes to 2 hours
Records of all transactions are stored in encrypted form and can only be viewed by the account holder and our authorised staff.
8.3 Suspicious Transactions
If a transaction appears suspicious, galbet may temporarily place it on hold and request additional verification. This is done solely to protect your funds.
Privacy Policy Changes
galbet reserves the right to modify or update this privacy policy as needed. We will notify you of any significant changes to the policy.
9.1 Notice of Changes
If any significant changes are made to this privacy policy, we will send a notice to your registered email and display an announcement on the platform. The date of the change will always be noted at the top of the page.
9.2 Continued Use Constitutes Consent
If you continue to use galbet after a policy change, it will be assumed that you have agreed to the updated policy. If you do not agree, you have the right to close your account.
9.3 Previous Versions
Contact our support team to obtain previous versions of this privacy policy. We keep an archive of the most recent versions.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our privacy team is ready to answer any of your queries.
galbet Support
For privacy-related requests, writing "Privacy Request" in the subject line will help us respond more quickly.
Your privacy is an important matter to us. We are grateful for your trust in galbet and are always committed to keeping your information secure.
This privacy policy applies in both English and Bengali. In the event of any dispute, the Bengali version shall be considered authoritative.
Last reviewed: 1 January 2026